Refund policy

We have a 14-day return policy, meaning you have 14 days after receiving the item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at cliente@anexglo.com. Returns must be sent to the address ANEXGLO will provide by email when processing your request, after coordinating with the relevant supplier. Before sending the parcel, contact cliente@anexglo.com to receive the address and shipping instructions.

If your return is accepted, we will send instructions on how and where to send your parcel. For change-of-mind returns, the customer will purchase the label and pay the return shipping cost. Items returned without a prior return request will not be accepted.

For any questions about returns, contact cliente@anexglo.com.

Damage and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or incorrect, so that we can assess the problem and resolve it.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (including food, flowers or plants), custom products (such as special orders or personalised items) and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have a question about a particular item, contact us.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition in which you received it, unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Remember that your bank or credit card company may take some time to process and post the refund.
If more than 15 business days have passed since we approved your return, contact cliente@anexglo.com.